Full-Time Technology Manager
Founded in 2005, The Hub is a steadily growing start-up that specializes in the planning and execution of corporate meetings, employee trainings and business networking events. Operating out of three facilities in Center City Philadelphia, The Hub offers clients the choice of over 35 dynamic meeting rooms, premium technology and world-class food and beverage.
We are currently looking for a knowledgeable, hard-working, and personable individual to help with any and all Audio-Visual and IT tasks. This is a guest facing position responsible for the management of the Technology Department to include Information Technology (IT) and Audio Visual (AV). This role reports to the Director of Operations. The incumbent assists in developing the technology strategy with the company’s executive leadership team. They lead a small team of tech assistants and together they oversee the daily use of technology for our clients and associates at multiple facilities. Primary responsibilities include day to day management of the IT/AV function, client correspondence and proposals, scheduling, equipment needs, vendor management, project management, business process improvement and best practices evaluation.
Information Technology Duties:
Works with contracted third party IT Managed Services Company to oversee the IT infrastructure, troubleshoot network, wireless access, staff workstations, software, hardware platform, and vendors.
Set up new users with laptops, software access, email, and phone access.
Maintains exceptional organization in all tech equipment areas and data rooms.
Maintenance & inventory management of all laptops, desktop computers, printers, etc.
Management of Microsoft 365 email exchange and licensing.
Set up of printers, copy machines, faxes, scanners and other office equipment.
Oversight of VoIP Phone system.
Maintenance of network connectivity and wireless availability
Audio Visual Duties
Working with Audio (handheld and wireless microphones, mixers, digital audio recording).
Video (video recording, videoconferencing, LCD projectors, streaming media, televisions, DVD)
Teleconferencing using Polycom speakerphones.
Web Conferencing using Webex as well as familiarity with other services such as Join Me and Go To Meeting.
Installation and programming of equipment such as LCD projectors, Video equipment, Sound systems, etc.
Strong knowledge of various Microsoft and Apple products (laptops, tablets, phones, operating systems, Office suite) and their integration with our equipment.
Review of upcoming Banquet Event Orders, coordination of equipment and personnel resources.
AV setup for upcoming events.
Interacting regularly with clients to assist them with any of their technological needs.
Renting or purchasing of any required equipment for upcoming events
Create and adjust daily/weekly schedule of Tech Assistants.
Assist Sales team and Meeting Managers with client needs.
Meets weekly with Tech Assistants and Facilities & Technology Manager.
Correspond with clients to discuss technology needs, price equipment accordingly and create proposals.
Identify areas to up-sell clients for a better experience.
Monitoring of current landscape to help anticipate new technologies and identify potential revenue streams.
Remain current with company technology strategies and networks to ensure compliance across the region.
Presents ideas, proposals, cost estimates and project plans to Facilities & Technology Manager & Director of Operations.
Upsell and source products and services for clients and set pricing to increase profitability and service of the technology department
Create and implement training materials for systems and equipment.
Perform training sessions for new employees.
Perform training sessions as needed for software/hardware upgrades.
Assists HR with the hiring, training, coaching, counseling and discipline of employees.
Skills and Knowledge:
Extensive experience and aptitude with Audio, Video, and Computer technology.
Excellent technology skills, including use of a computer and MS Office Suite, internet and all internal software programs.
Assertive, self-starter, confident individual.
Sense of urgency and tenacity, as well as the ability to prioritize.
Ability to work in a fast-paced, ever-changing environment while managing multiple responsibilities.
Ability to deal with high levels of stress, address problems and guest challenges on the spot.
Strong organizational and time management skills.
Demonstrated commitment to professionalism, integrity and sound judgment in business transactions, while providing the highest level of customer satisfaction.
Hospitable, Outgoing, and possess a “Make It Happen” attitude.
Must have professional appearance and dress with strong customer service skills.
Ability to arrive to work on time, reliable.
Be able to interact with guests through excellent verbal/written communication skills. Command of English is required.
Ability to lift, push, pull, carry a minimum of 40 pounds.
Ability to sit, stand, walk, stoop, kneel, crouch, for an extended period of time and perform repetitive foot/hand action.
Ability to work days, nights, weekends, holidays. May require working beyond normal hours in order to meet required deadlines.
Education & Experience
Bachelor’s degree in information technology or related audio visual field preferred.
Minimum of five (5) years related experience preferably in hotels or conference centers.
U.S. Work Authorization required
All applicants are required to submit a brief paragraph (in either email or word document format) explaining their interest in the position. Applicants who simply forward a resume will not be considered.
All employees of The Hub are subject to a background check prior to employment. However, no applicants will be asked about criminal history until at least the 2nd interview.
The Hub is an equal opportunity employer. Our company will not discriminate against associates or applicants for employment on any legally recognized basis including, but not limited to, race, religion, color, national origin or ancestry, citizenship, sex, marital status, sexual orientation, age, political affiliation, veteran’s status or non-job related physical or mental handicap or disability. The Company will provide equal opportunities in employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.
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