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24 Jun 2019

Full-Time Service Repair Technician

Absen Inc – Posted by AbsenLed Orlando, Orange County, Florida, United States


Job Description

Under limited supervision, perform a variety of complex technical tasks which includes LED troubleshooting capabilities designed to isolate and resolve LED issues experienced. Handle all repairs of failed components to ensure 100% operation of product/s via testing prior to returning to the client.

Essential Functions:

Following is a list of the job’s essential duties and responsibilities. Other duties may be assigned.

  • Provide daily technical troubleshooting and repairs of faulty parts.
  • Test and validate all repairs once complete.
  • Complete all system tracking of material used and hours performed per work order repair.
  • Coordinate with Technical Support Engineer/Lead on services performed so costs can be applied towards warranty or service work order.
  • Manage all repair tasks assigned.
  • Complete applicable administration in relation to the above related activities.
  • Evolve technical database repository for tech support use. (Problem/Solution Tree) management.
  • Provide RMA / Tech support health reporting as needed by management.
  • Conduct routing tests and solve mechanical or electronic problems involved in the operation of the products.
  • Streamline efficiencies through organization of repair work stations.
  • Complete proper tagging and movement of material in and out of repair center.
  • Work with material management / warehouse team for logistics and proper packaging of repaired parts.

Reasoning Ability:

Must have ability to break down complex problems into manageable parts and a thorough understanding of parts’ roots and relationship to other parts. Ability to interpret a variety of instructions in written, verbal, diagram or schedule form. Ability to work with a high level of integrity and minimal supervision.


Required Education and Experience:

  • Preferred AS Degree in Computer Science, Engineering, Technical service repair certification or other technical related area plus 1 year minimum experience or equivalent technical training and 2+ years of LED/AV service center and repair center experience.
  • Trouble-shooting skills related to electrical hardware and computer software.
  • Soldering, Heat guns, circuit board repairs, mechanical repair, electrical repair and optical repair experience.
  • Complex system circuit level repairs such as LED, LCD, CRT, Projection, Servers, lighting elements, moving heads, etc.
  • Expert level service professional with ability to work with a high level of integrity and with minimum supervision
  • Demonstrated ability to use sound independent judgment.
  • Intermediate computer and networking skills.
  • Ability and experience working with excel, word, access, power point, ERP/CRM systems.
  • Managing work orders, quality assurance processes and documentation.
  • AV industry or CTS certifications a plus.
  • Proficiency or fluency in additional languages is preferred, but not required.

How to Apply

Absen offers competitive salaries and benefits including health/dental/vision, holiday pay and paid time off. For confidential consideration, please submit your resume and a cover letter including salary requirements to: Absen is an Equal Opportunity Employer

Job Categories: Specialist. Job Types: Full-Time.

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