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27 Apr 2022

Full-Time Field Service Supervisor New York, Unites States

Resideo – Posted by Resideostaffing Anywhere


Job Description

Herman ProAV, now part of ADI Global Distribution, is hiring!

In 2020, Resideo acquired Herman ProAV to be part of its ADI Global Distribution business. Herman ProAV is a leading provider and distributor of professional AV products, procurement services and labor resources to systems integrators in the commercial AV industry.

The Installation Supervisor is responsible for the daily management of the installation staff. Directs all technical aspects of day-to-day systems integration technicians, training and hiring of technicians. Responsible for the performance, productivity, and efficiency of the department.

Primary Duties and Responsibilities:

  • Manage and direct the work of union technicians within the field installation department.
  • Mentor less experienced technicians and provide training opportunities based on company training guidelines.
  • Create and implement training plan for team members.
  • Recruiting, interviewing, and hiring of new technicians
  • Onboarding and monitoring of new hires to ensure successful transition into company
  • Demonstrate the ability to manage customer expectations and apply strategies consistent with quality and service expectations.
  • Conducts effective performance evaluations and quarterly Pulse review with each employee
  • Resolves and/or escalates issues timely
  • Excellent work ethic, organization ability and dedication to schedule commitments.

Must Have:

  • 3 – 5 years’ experience in management of AV technical staff or similar industries
  • Solid computer skills and proficient with the Microsoft Office Suite
  • Valid driver’s license with a clean driving record
  • Experience in installation projects involving facility work or construction required
  • Strong business acumen and analytic competence

We Value:

  • AVIXA CTS or BICSI or other certifications within the industry preferred
  • College degree preferred


Physical Requirements/Demands

Regional travel may be required. Occasional longer distance travel required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds, occasionally lift and/or move up to 100 pounds. Must be able to operate tools and equipment.

How to Apply

Job Categories: Installation Technicians. Job Types: Full-Time.

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