Full-Time Field Service Engineer
The Field Service Engineer (FSE) would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems. Thinking independently and working within the specified guidelines with minimal supervision, the FSE will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.
Essential Duties and Responsibilities
Provide technical support of audiovisual, videoconferencing, and IT systems
Diagnose audiovisual, videoconferencing, and IT related system problems Proactively manage and resolve system auto-generated Service Tickets
Repair audiovisual, videoconferencing, and IT related systems when possible including re-terminating various cables Provide remote end-user and concierge AV & IT system support
Configure and program equipment for a various applications
Interface with manufacturer’s to identify and resolve issues
Make recommendations as to whether it is better to repair or replace a defective product
Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information
Deliver technical training and guidance to clients as well as Cenero personnel
Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service
Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence
Clearly communicate complex technical concepts to peers, clients, and management
Coordinate required activities with subcontractors, manufacturers, and Cenero personnel through the required management chain
Respond to notifications in a timely manner
Perform the duties of a Technical Service Engineer (TSE) when not dispatched in the field
Answer customer requests (phone, email and video) and document this activity in Cenero’s database
Produce accurate and timely service quotes using Cenero’s tools and formulas
Keep digital records up to date (i.e. service tickets, documentation)
Maintain a positive work attitude, strong work ethic, and embrace a team centric environment
Other responsibilities as necessary or assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have valid driver’s license and clean history. Must be able to pass background/security investigation for all client sites.
Experience and/or Education
Bachelor’s degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience
At least two years of related experience and/or training; or equivalent combination of education and experience
Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.
General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols
General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP
General knowledge of computers (Windows based) and office software
Strong attention to detail and organizational skills are required
Must be a self-starter with the ability to work independently or part of a team
Strong time management, prioritization and both analytical and diagnostic skills are required
Must possess exceptional written, oral and interpersonal communication skills
Valid Driver’s License with minimum of 3 years clean driving record
Audiovisual installation and venue/event management experience is preferred
Applicable manufacturer trainings and certifications are preferred
Certificates, Licenses, Registrations
CTS General Certification, preferred
Biamp/QSC Certification, preferred
Crestron Toolbox and CTI-P101 Certificate or higher, preferred
Crestron DMC-E-4K Certification, preferred
Other applicable industry certifications and training as required.
Must be able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear. Required to stand, walk, and reach with hands and arms. Required to use tools with sharp blades and power equipment. Must regularly lift and/or move objects up to 100 pounds. Must be willing to travel as needed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment can be loud and dusty. On-site environments are similar to those inside building construction sites.
Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
How to Applywww.cenero.com > About Us > Careers
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