Full-Time Classroom Media Specialist
The Instructional and Information Systems (IIS) unit provides information technology services to faculty, staff and students to support the teaching, research, and service missions of the Gillings School of Global Public Health. Services include the data center, web and database services including the School web site, data security, file and print services, desktop support, multimedia development, videoconferencing, and online instructional course development & support.
The primary purpose of the position is to provide Tier II support by troubleshooting back-end technical equipment in the classrooms and conference rooms within the Gillings School of Global Public Health. This position will also manage the daily technical activities of the proposed classroom command center in the School. Additional duties include assisting with design strategies, installation & operation of audio/visual equipment & systems used to remotely connect, monitor, & maintain the school’s classroom infrastructure from a control room environment. The functions of this position will also provide remote conferencing support for the school that includes, but is not limited to, standard IP videoconferencing, web conferencing, & lecture capture applications. This position will also work closely within a team environment to respond to and resolve audio visual trouble calls/tickets for in-session classes to ensure minimal instructional downtime. Repairs or replaces equipment as needed and as assigned. Provide secondary support for the school’s Audio Visual Services department that includes distributing check-out equipment and providing remote & in-person troubleshooting for classroom & conference rooms. Also perform video production & post production services as assigned.
Education and Experience: Associate’s degree in computer science, information technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or Bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or Bachelor’s degree in computer science, information technology, or related discipline; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Skills, Knowledge and Abilities: Preferred candidate should be familiar with installing & operating audio/video systems such as touch panel controllers; routers; projection and displays; sound systems; and
videoconference systems; Working knowledge of both videoconference & webconferencing platforms as well as experience with lecture capture recording systems. Experience with operation and maintenance of audio visual equipment that includes but not limited to projectors, digital recorders, camcorders, and PA audio systems; Experience with broadcast quality videotaping, audio & lighting techniques as well as post-production non-linear editing and graphics. Familiarity with Microsoft Office applications (PowerPoint, Excel, Word, etc); and internet browsers.
Preferred Qualifications: Graduation from a two year technical college in related area and 4 years’ experience in the media solutions or A/V design & installations fields related to the position’s role; OR graduation from a four year college or university and 2 years’ experience in the media solutions or A/V design & installations fields related to the position’s role preferred; Related work experience may be substituted year for year for the required education.
The department also prefers someone with experience in programming AMX or Extron control systems and experience operating Polycom, Tandberg, or lifesize codec videoconferencing systems.
The University of North Carolina at Chapel Hill is an equal opportunity, affirmative action employer and welcomes all to apply regardless of race, color, gender, national origin, age, religion, genetic information, sexual orientation, gender identity or gender expression. We also encourage protected veterans and individuals with disabilities to apply.