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23 Aug 2019

Full-Time AV Technical Services

BIS Digital – Posted by BIS Digital Recruiter Richmond, Virginia, United States


Job Description

About BIS Digital

BIS Digital is a technology company providing integrated communication solutions using audio, video, presentation, and computer systems. Since 1982 the mission of BIS Digital has been to create the best digital recording solutions available in the marketplace.


Technical Services Representative

The Technical Services Representative will perform various roles providing customer service for commercial and government agency clients.  This includes installing new equipment, troubleshooting existing accounts, and providing routine maintenance.  The position is a remote position.  The representative will spend about 50% of the time on site at customer locations within the Richmond and central Virginia  region.  Occasional travel to other US locations may be asked.


The job responsibilities of the Technical Services Representative include but are not limited to the following:

Providing technical support for the following types of systems:

  • Audio (Program and Speech, DSP based systems)
  • Projection and Display Devices
  • Knowledge of video distribution systems (Atlona a plus!)
  • Source Control Devices
  • Custom Control Systems
  • Audio and Video Teleconferencing
  • Digital Signage Systems
  • Video Wall Display Systems
  • RF Systems
  • Providing a High Level of Customer Support
  • Developing an on-going customer relationship, resulting in future customer loyalty
  • Completing Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
  • Troubleshooting system issues to determine and find resolutions, or appropriate usage

Education Requirements:

  • A two-year diploma from a Technical School, or equivalent experience
  • A CTS certification from ICIA or other manufacturer-based certifications is a plus (AMX, Biamp, Crestron, ClearOne, Extron, Polycom, Tandberg, etc.)


  • Three (3) years’ experience with audio-visual, corporate video, or other related systems.
  • Must maintain a valid driver’s license with clean driving record
  • Strong customer service skills

Physical requirements

  • Must be able to stand, kneel and/or crouch for long periods of time
  • Must be able to climb ladders and scaffolding
  • Must be able to lift in excess of 50 pounds
  • Must be able to work in high places, as well as small cramped places
  • Must be able to work in hot humid places, as well as cold places

Travel requirements

  • Travel to customer on site locations within the Richmond and central Virginia region at least 50% of the time.   Occasional travel to other US locations.


BIS Digital offers a full benefits package including: health insurance, 401k, and vacation time.  In addition, each Technical Services Representative is provided a company vehicle, smart phone, lap top, and home internet access.

How to Apply

To apply fill in the attached application or email resumes to  Please write TECH SERVICE RICHMOND in the subject field

Job Categories: Installation Technicians. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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