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15 Jul 2019

Full-Time AV Technical Services

BIS Digital – Posted by BIS Digital Recruiter Knoxville, Knox County, Tennessee, United States


Job Description

BIS Digital is a technology company providing integrated communication solutions using audio, video, presentation, and computer systems.  Since 1982, the mission of BIS Digital has been to create the best digital recording solutions available in the marketplace.

The AV Technical Services Representative will perform various roles providing customer service for commercial and government agency clients.  This includes installing new equipment, troubleshooting existing accounts, and providing routine maintenance.  The Representative will spend between 50-75% of the time on site at customer locations throughout eastern Tennessee and other US locations.

Essential Job Functions

  • Provide technical support for the following types of systems
    • Audio (program and speech, DSP based systems)
    • Projection and display devices
    • video distribution systems (Atlona preferred)
    • source control devices
    • custom control devices
    • audio and video teleconferencing
    • digital signage systems
    • video wall display systems
    • RF systems
  • Provide high level of customer support
  • develop on going customer relationships, resulting in future customer loyalty
  • Complete preventative maintenance visits to ensure all customer rooms and systems are operating in optimum fashion
  • Troubleshoot system issues to determine and find resolutions or appropriate usage


  • 3 years experience with audio-visual, corporate video, or other related systems
  • Good driving record
  • Great customer service skills

Education Requirements

  • 2 year diploma from a technical school or equivalent experience
  • CTS certification from ICIA or other manufactured based certification is a plus

Physical Requirements

  • Must be able to stand, kneel, or crouch for long periods
  • Must be able to climb ladders and scaffolding
  • Must be able to work in high places and small spaces
  • Must be able to work in humid places and cold places
  • Must be able to lift in excess of 50 lbs.

Travel Requirements

  • Extensive travel up to 50-75% of time in eastern Tennessee/Knoxville and other US locations.


  • salary range 45,000-60,000 yearly

How to Apply

In addition to a full benefits package, including health insurance, 401K, and vacation time; each AV Technical Services Representative is provided a company vehicle, smart phone, laptop, and home internet access. To apply click on the attached link or email resume and cover letter to  Please write TECH SERVICES KNOXVILLE in the subject field

Job Categories: Installation Technicians. Job Types: Full-Time. Job Tags: av, AVtech, installation, Knoxville, and Tennessee. Salaries: 40,000 - 60,000.

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